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Fiat

Fiat is the seventh largest car company in the world. Fiat’s main market is European one, mainly focused in Italy. Fiat is European leader for the production compact cars, by definition the most environment-friendly. Company is in a tough small-car market dominated by big competitors such as Honda, Toyota, Nissan, Chevrolet, MINI, Ford, Volkswagen, Renault. Fiat has various brands associated with it like Ferrari, Masserati, Alpha Romeo.

Project Description

The aim of this project is to create a website for Fiat car company based on user research and applying relevant methods to find out target group and personas.

Methods Used
  • Design: Balsamiq, Adobe Photoshop
  • Reasearch Methods: Competitor analysis, User personas, Brand Matrix

Progress

The most important reason to create personas is to set a common understand of the final user. So that a coherent strategy is defined that will result in a product/service that is user oriented and meet the user goals.

Fiat company already made a research and noticed that approximately half of all searches for automotive-related content came from a mobile device last year and by next year, more people are expected to search on mobile than on desktop. What we noticed that they don’t have a responsive website as many other competitors what makes difficult to use for a mobile user.

Some competitors (Mini. Toyota and Nissan) have apps where you can browse at your leisure and discover much more about the company, allows to book a parking spot from their dash and helps get the most information about vehicle. Nissan has an app where you can calculate the savings user could make. For Fiat as an urban car company it would be a great idea to have an app as well.

Research

They are attempting to appeal to a female-based market due to the petite structure of the car, but also to the male audience – economy-minded young men who are looking for fuel-efficient small cars that are well-suited for the tight parking spaces of a crowded city. However, they have had much more difficulty appealing to a male market. As the target group are young executives from the upper-middle income bracket, they belong to a modern segment. (gallup kompas)

Overview

This project helped to identify target group and understand FIAT brand strenghts and weaknesses in the current market. Also I have new ideas for redesign and user research helped to define next steps in the later development.

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